Delivery and Returns / Exchanges

 

Offer and Acceptance of Your Order

The display of PSMRESOURCE.COM (“we”, “our”, or “us”) products (our “Products”) on our website (our “Website”) constitutes an invitation for you to purchase our Products. Your submitting of an order of our Products through the online shopping portal in our Website (our “Online Shop”), and making full payment comprising the price of our Products, less any applicable discount, plus delivery fee (if any) for our Products (the “Charges”), constitutes a binding offer to transact with us. For clarity, we may, after you make an order of our Products through our Online Shop and effect full payment of the Charges, send you a confirmation email; but this confirmation email is intended to inform you that we have received your order and shall not serve as our acceptance at law of your offer to purchase our Products. Our acceptance of your offer to purchase our Products is only constituted when we dispatch our Products to you.

(1) You are responsible for checking that your order and payment details are accurate

(2) You must be at least 18 years old to purchase our Products from our Online Shop.

Cancellation of Order

(1) We reserve the right to cancel your order if we discover any error, if our Products are not available for any reason, or if we decide at our own discretion that we will not accept your order. No such contract of sale shall be concluded if our Products are not available for dispatch to you. We shall inform you of such cancellation, in which case you will receive a full refund of the Charges paid by you earlier to us.

(2) You may cancel your order prior to our dispatch of our Products to you, in which case we will refund you the Charges paid to us. You acknowledge and agree that once we dispatch our Products to you, you may not cancel or amend your order.

Method of Payment

(1) You authorise us to collect the sums for your purchase of our Products by the payment method selected by you on our Online Shop. If you are directed to a third-party payment processor, you acknowledge that you will be subject to their terms of use of their service. You acknowledge and agree that we are not responsible for any loss or damage arising from your use of such third-party payment processors.

(2) You shall bear all charges charged by your bank and/or payment processor in relation to the payment of our Products.

(3) All Charges are payable in Singapore Dollars, and are inclusive of Goods and Services Tax where applicable. You shall be responsible for paying any applicable taxes, duties and levies arising out of your purchase of our Products.

 

Delivery

(1) We provide delivery services within Singapore and to other countries around the world.

(2) We will use reasonable endeavours to deliver the purchased Products to you, but we do not and cannot guarantee that the delivery time frame will be met as there may be circumstances and factors beyond our control which may cause delays in delivery. There will be no delivery services on Sundays and public holidays. We will inform you if our Products are out of stock and/or if we are unable to fulfil your order within the stated time frame.

(3) You acknowledge and agree that we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of or in connection with the late delivery of our Products purchased by you.

(4) Title to the purchased Products shall pass to you upon delivery of our Products to you. You are responsible to check your order upon delivery of our Products to you. If there is any shortfall or excess in the quantity of our Products ordered, please contact us within 2 business days of the date you received our Products so that we may arrange for the re-delivery and/or return of our Products.

(5) If you fail to accept delivery of the purchased Products for more than 2 attempts, we may charge you a reasonable fee for additional attempts at re-delivering the purchased Products to you.

Return Policy

We will offer to refund you or to exchange your purchase for another title (we will give you both options) in the following situations:

(1)   Your package gets lost in the mailing process and we are not able to find you a replacement;

(2)  We sent you a damaged resources and/or a resources with defects and we are unable to find you a replacement; or

(3)   The title ceases publication and/or we stop receiving supply of the title from the publisher.

All other requests for refunds/exchanges will be dealt with on a case by case basis. If you have any concerns, please do not hesitate to leave us a message under the "Returns and Exchanges" field on our Customer Service Form.

 

I have not received my package/my package got damaged upon delivery. What do I do?

I have not received my package/my package got damaged upon delivery. What do I do?

Simply leave us message under the "Returns and Exchanges" field on our Customer Service Form, or contact us at enquiry@psmresource.com. Our customer service staff will be on hand to assist you.

Please also do check out our general policy on Returns & Exchanges.

 

Need more help?

Please do not hesitate to email us at enquiry@psmresource.com or simply leave a query on our Contact Us page.

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